What is our Startup Experience
“A startup is an organization formed to search for a repeatable and scalable business model”
Startups in our community range from those with just an idea to those poised for high growth with proven product-market fit. In between those two points are a lot of ups and downs, a lot of failures, and even more lessons. Startups progress through 4-stages of growth from idea to product-market fit and their needs change throughout each stage. Our goal is to guide the founder's progression through each of the stages.
We deliver value to our startups through…
The Director of Startup Experience is responsible for designing, iterating upon, and executing a strategy for each of the three pillars above for each of the four startup stages. For stage 1, for those with an idea, the Director may run a “How to Build an MVP” program. Whereas, for stage 3, those with a product in the market and rapidly growing, curriculum is no longer needed. Therefore, for Stage 3, the Director may plan an expert-led Problem-Solving session where the founders can discuss their biggest challenges amongst peers.
Ultimate Responsibility
The Director of Startup Experience is ultimately responsible for the engagement and retention of our startup members. They will own and deliver a suite of digital learning and community-building tools, live programming and community events, and the highest caliber pool of mentors and advisors.
Core Responsibilities
The Director of Startup Experience will own the experience for our 300+ startups. Core responsibilities include:
Further, the Director sits on the Product Team and, therefore, must think like a product leader. The Director will also:
Requirements
Desired Skills
The ideal candidate will possess the below skills.
You’ve succeeded in this role at the end of year 1 if:
Big Picture
Below are some big-picture and longer-term goals for this role.
Role Overview
This role reports to the Chief Product Officer and works alongside various other product owners. The role currently has one direct report, a Program Manager, who helps deliver the programs and community events. The Director also manages contracted experts-in-residence who lead a large part of the curriculum at each stage and provide the Director with expert guidance on content. Other functional leaders you will work closely with include the membership/community, operations, finance, marketing, business development, fundraising, and corporate innovation.
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