Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Bilingual Customer Experience Associate III (Work from Home!)**

Pay rate $16.50/hr.

M-F 9:30 am - 6:00 pm CST

Plenty of career growth opportunities within the healthcare team!

Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!

About the Healthcare Call Center Associate role

Our Customer Experience Associates serve as the first responders to our patients' and healthcare providers' requests and inquiries, which are received via phone for a large pharmaceutical company's patient assistance program. They will also perform data entry tasks.

**Responsibilities:**

+ Completes questionnaire/survey via telephone using standard scripts and standard operating procedures.

+ Perform data entry tasks

+ Obtains and/or verifies needed information for our cases by answering incoming calls

+ Makes outgoing calls when further information is needed

+ Documents all call information according to standard operating procedures

+ Routes calls to appropriate departments

+ Utilizes scripted Frequently Asked Questions to respond to caller inquiries

+ Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures

**Skills & Abilities:**

+ Excellent written and verbal communication skills

+ Data entry experience

+ Excellent computer navigation skills

+ Good data entry and typing skills

+ Bilingual Spanish

+ Ability to pass a background check

If you meet the above qualifications and are interested in joining our team, please apply with your updated resume and cover letter.

_Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. .The pay range for this role is $16.50/hr._

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form ( . You may also click here to access Conduent's ADAAA Accommodation Policy ( .

_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

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