Job Description
Job Description
Job Description
Description:
MISSION
To sell tire sales and service within the commercial center or retail center with commercial capabilities.
ESSENTIAL DUTIES
- Sell commercial, truck, and OTR sales/service, including retreads
- Assure that the highest levels of customer service are met by performing fleet surveys, tire analysis, mileage tracking, and other customer reports, as needed.
- Resolve customer concerns or complaints as they arise
- Follow pricing policies which will provide satisfactory gross margins
- Meet goals and sales quotas set by supervisor
- Maintain a clean vehicle to reflect the proper corporate image to the public
- Maintain proper telephone answering techniques
- Solicit new accounts
- Report information on a regular basis to Purcell’s sales management tool
- Protect company assets (inventory, cash accounts, receivables, equipment and real estate).
- Embrace Purcell’s culture of safety and perform all jobs in a safe manner
- Regular attendance in accordance with assigned schedule
- Ability to perform physical requirements as listed in job description
- Other essential and non-essential duties, as assigned by management
Requirements:
REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS
- Minimum Education: High School
- Minimum Job-Specific Experience: 3-5 years
- Management Experience: N/A
- Driver’s License Required: Yes
- Other Job-Specific Licenses or Certifications Required: Tire Industry Association CTS certification, vendor-provided training, MSHA certification
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)
Job-Specific KSA’s:
- Tire Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
- Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mathematics — Knowledge of arithmetic, algebra, geometry, statistics, and their applications.
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Tools & Technology KSA’s:
- Computers and Programs — Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel, Word & PowerPoint, Accounting software)
- Calculator – Efficient skill with a calculator
- Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties
Cognitive KSA’s:
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Persuasion — Persuading others to change their minds or behavior.
- Service Orientation — Actively looking for ways to help people.
Communication KSA’s:
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.
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