Job Description
Job Description
The duties and responsibilities of this position include, but are not limited to:
-Assisting customers of US branch with product-related questions by email and in person
-Handling claims regarding refunds or exchanges
Processing orders are given over the phone, email, or internal ERP system
-Handling communication with customers and vendors to ensure on-time payment
-Assisting in coordinating the delivery process to meet guarantees to customers
-Managing relationships with customers
-Updating internal databases with account information
-Liaise with internal teams to ensure proper pre-and post-sales service
-Prepare, file, and retrieve sales-related documents such as invoices and PO Status
-Assisting all sales related work
Qualification
The following skills and qualifications are required for this position:
-Strong communication skills with a problem-solving attitude
-Excellent computer skills ( MS Office in particular)
-Organizational and time-management skills
-Hands-on experience with CRM software
-Highly motivated, self-directed, and customer service oriented
-Demonstrate strong attention to detail and a sense of urgency
-Ability to learn and perform multiple tasks in a fast-paced environment
-Ability to work independently as well as in a team environment
-Bachelors degree
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